Accessibility Statement

Last updated: 01-26

Oh Hey Brands LLC is committed to making our website accessible and usable for as many people as possible, including individuals with disabilities. We aim to provide an inclusive experience and continually improve the accessibility of our digital storefront.

Our accessibility standard

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA as our accessibility standard. This standard helps make web content more accessible to people with a wide range of disabilities, including those who use assistive technologies such as screen readers, screen magnifiers, and voice recognition software.

Accessibility features

We have implemented and continue to improve features intended to support accessibility, including:

  • Support for keyboard navigation for key site functionality

  • Text alternatives for meaningful images where appropriate

  • Clear, consistent page structure and headings

  • Sufficient color contrast for readable text and interface elements (where applicable)

Ongoing improvements

Accessibility is an ongoing effort. We regularly review our website and make updates to improve usability and accessibility. This includes reviewing new content, theme updates, and installed apps that may affect accessibility.

Known limitations

Despite our efforts, some content, components, or third-party features may not yet be fully accessible. For example, certain third-party apps, embedded content, or theme elements may not fully support all assistive technologies or user preferences.

If you encounter any issues, we want to hear from you so we can address them.

Need assistance or want to report a problem?

If you have difficulty accessing any part of our website, need assistance placing an order, or would like to report an accessibility issue, please contact us:

  • Email: chat@ohheycoffee.com

  • Contact form: https://ohheybrands.com/pages/contact

When you contact us, please include:

  • The page URL (if possible)

  • A brief description of the issue

  • The assistive technology you’re using (if applicable)

Response time: We aim to respond within 1 to 2 weeks and will work with you to provide access to the information, product, or transaction you are seeking through an accessible method.

Third-party sites and services

Our website may include third-party features or links (such as payment processing, shipping tools, or customer service applications). We encourage third parties to provide accessible content, but we cannot guarantee the accessibility of third-party services not under our control. If a third-party feature creates an accessibility barrier, please contact us and we will provide an alternative way to complete your request.

Feedback

We welcome your feedback on the accessibility of ohheybrands.com Your input helps us identify areas for improvement and prioritize fixes.